Policies & Terms

Returns Policy – When purchased through TheBalloonWorkshop.com
The Balloon Workshop wants you to be thrilled with your purchase. However, if you need to return an item, we're here to help. If you are not satisfied with a product from TheBalloonWorkshop.com, you have up to 14 days from the ship date to return the item. Return shipping charges are the sole responsibility of the customer and must be prepaid. All returns may be subject to a 15% restocking fee. You must contact us prior to returning the product. Any returns sent without contacting us before hand will be refused at time of delivery.

Exchange Policy  When purchased through TheBalloonWorkshop.com
If a product arrives damaged, you have up to 14 days from the ship date to request an exchange. Items with printing or binding defects will be replaced at no charge at the sole discretion of The Balloon Workshop. Items that were damaged by the customer after receipt of the product are not eligible for a return or an exchange. You must contact us prior to shipping the product back for an exchange. Any exchanges sent without contacting us before hand will be refused at time of delivery.

Have a question about something? Click here to contact us.

Returns & Exchange Policy – When purchased through a retailer
In the event of a return through a retailer, the customer is subject to that retailer’s return and exchange policy and must contact the retailer directly.

Downloadable Content – Returns Policy
Downloadable content from The Balloon Workshop in non-refundable.

Shipping Policy – Domestic Orders (USA)
We ship via USPS media mail, Priority Mail and UPS which can take anywhere from 2-10 days to arrive within the 50 states. Customers needing to receive their book sooner than that will be required to cover all shipping fees. Please contact us to arrange shipping details prior to ordering. All orders will be processed and shipped within two business days from the original order date and time. A shipment confirmation will be emailed once your package is on its way. Due to the scheduling of our fulfillment center, products are not shipped on Saturdays, Sundays, or holidays. If you need a product by a specific date and time, write a detailed explanation in the comments sections of your order or email us directly after placing your order. We will do our best to accommodate your request. Click here to contact us.

Shipping Policy – International Orders – Ordered directly from TheBalloonWorkshop.com
Orders with a delivery address outside the United States may be subject to import duties and taxes (including VAT) which are levied once a delivery reaches your destination country. Any such additional charges as well as costs for customs clearance etc. must be borne by you as the importer of the goods. You should note that customs, policies and practices vary widely from country to country. We recommend that you contact your local customs office for further information.

Property Rights and Rights of Use
All intellectual property rights (meaning patents, registered and unregistered trade marks and service marks, domain names, registered designs and design rights, copyright, database rights and moral rights and rights in computer programs) in and to the Site and all content and materials contained in the Site (“Site Content”) are owned by and shall remain owned by Us or Our licensors. Site Content may only be used for your personal, non-commercial purposes and shall not be reproduced, modified, copied, altered, distributed, framed, republished, displayed, transmitted or sold in any form of by any means in whole or in part. You may not remove any copyright or other proprietary notices contained in any Site Content.

ABC Balloon Book, The Balloon Workshop and Steven Mayhew’s Balloon Workshop logos are registered trademarks. All Rights Reserved Worldwide.

This Privacy Policy describes how your personal information is collected, used, when you visit or make a purchase from TheBalloonWorkshop.com (the “Site”). 

Keeping our customer's information private is important to us, that's why The Balloon Workshop will never sell or rent your information to third parties.

Personal information we collect 
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

We collect Device Information using the following technologies: 
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”. 

Contact information is requested when you sign up for an account, order a product or service, fill out surveys, and send us feedback. This information typically includes your name, billing  address, shipping address, telephone number, e-mail address, and corporate or non-profit affiliation. With this information, The Balloon Workshop fulfills your orders and provides you with specific discounts.
In order to protect our customer's sensitive data, credit card transactions details are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order. When you access your account information, the information is kept on a secure server. All of the customer data we collect is protected against unauthorized access.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

How do we use your personal information? 
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 
- Communicate with you; 
- Screen our orders for potential risk or fraud; and 
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

Sharing your Information 
We use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

Behavioural advertising 
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising by using the links below: 
- Facebook: https://www.facebook.com/settings/?tab=ads 
- Google: https://www.google.com/settings/ads/anonymous 
- Advertisement based emails (not orders) - You can revoke your consent to receive emails at any time by using the SafeUnsubscribe® link found at the bottom of every email.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/

Do not track 
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 

Your rights 
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please email us.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

Data retention 
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

Contact us 
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at Hello@TheBalloonWorkshop.com or by mail using the details provided below: 

Have a question about a policy? Email Hello@TheBalloonWorkshop.com